The future of customer service is here...
Customer service is critical for customer satisfaction and brand loyalty. 77% of the customers say valuing their time is the most important factor. Long hold time is still the #1 reason for customer frustration. As expectations change, it’s important to maintain high quality customer experience while keeping costs down. The answer is Chatbots. Cognitive computing and artificial intelligence has made this possible. Find out how Leadermind can help you ride this futuristic wave.
Give your customers the convenience, satisfaction and service at their fingertips
E-commerce customers want convenience, experience, service and they want it fast. 55% of the customers abandon a purchase if they don’t find quick answers. So how do we take care of this without allocating additional staff? The answer again is Chatbots. A recent study predicts that by 2020, customers will manage 85% of their interactions with their favorite brands without interacting with a human. Find out how Leadermind can help you achieve this.
Stand out from the crowd...
Customer experience is the most important factor for brand loyalty. Customer experience will be the key brand differentiator outweighing price and product quality. Chatbots make this look easy by minimizing customer effort as well as saving time. Leadermind can help you stand out from the crowd.
Connect with your customers on the channels of today
From web, we moved to mobile. Now it’s time for chat interfaces. The emergence of messenger applications has made this possible. Messenger platforms are more popular than social media sites. Chatbots converse through a chat interface and can be added as just another contact in one’s friend list. find out how Leadermind can deliver you a chatbot with your very own brand personality.
Build a winning customer service team
According to studies, 80% of customer enquiries are repetitive. Chatbots can answer these common questions, can generate leads and much more 24X7X365. An engaging chatbot can be a great marketing tool and can be leveraged to cross-sell, up-sell as well as make recommendations. Chabots are affordable and scalable. They are a win-win when combined with human support.