The future of customer service is here
Customer service is a critical element for customer satisfaction and brand loyalty. 77% of the customers say valuing their time is the most important customer service factor because long hold time still remains the #1 reason for customer frustration. As expectations change, it’s important to maintain high quality customer experience while keeping costs down. The answer is Chatbots. Emergence of cognitive computing and artificial intelligence has made this possible. Chatbots can now understand the natural flow of a language and use its intelligence to respond. Find out how Leadermind can help you ride this futuristic wave.